Find your next step
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Understand the common complaint routes and find links to the right official organisation.
Use the route finderStart with clarity.
Choose the help you need.
Our free tools help you organise your complaint. If your situation needs individual advice, the right specialist can help you assess your options.
Prepare your complaint
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Turn your notes into a structured first draft. Review and download it, ready for your own next step.
Open the complaint plannerFind a solicitor
For a possible negligence claim or a complex costs dispute, use the Law Society’s directory to look for a specialist. Fees vary by provider.
Search the official directoryPay for help only when it adds value.
You can complain to your firm and the Legal Ombudsman for free. A paid representative is not required. Paid reviews and premium tools are not currently available to purchase through the site.
Any future paid service should explain exactly what it includes, who provides it and the full price before you choose it. Any commercial referral relationship should be disclosed before your information is shared.
Looking for free advice?
Our free-help guide points you towards established sources of assistance and explains how to prepare for a conversation.